Shipping & Processing time

We endeavour to process your order in 2 business days and have your order shipped as soon as possible. But we do reserve the right to take longer processing if required and will notify you. 

Once your order has been dispatched you will receive a notification, which will provide you with a tracking ID.

Based off our previous customer orders arrival time, we anticipate order delivery times as follows, we do however ship from our gallery in remote NSW which mail only dispatches one day per week so orders can be delayed longer:

  • Australian Standard: 3-10 business days 
  • International: up to 20 business days 

Red Earth Opal does not accept any responsibility for delays caused by shipping services such as Australia Post.  We will not replace items lost or damaged in transit unless the customer has requested and paid an additional fee for insured shipping. Please make sure that the shipping address is correct as we are unable to redirect once the parcel is sent and do not hold accountability for using incorrect address,

For more information on Australia Post delivery times please visit the Australia Post website.